Shipping policy

Shipping

The Freshe offers free standard shipping on U.S. orders of $50 or more. Orders under $50 are charged the applicable shipping rate shown at checkout.

Available shipping methods, estimated transit times, and rates are displayed at checkout based on the destination and items in your order. Transit estimates begin after an order has been processed and transferred to the carrier.

Order Changes & Addresses

Please review your shipping address carefully before placing your order. Requests for address changes or order cancellations must be submitted to info@thefreshe.com within 2 hours of purchase. We cannot guarantee a change once processing or fulfillment has begun.

The Freshe is not responsible for delays or additional costs caused by an incorrect or incomplete address entered at checkout. Orders returned to sender because of an incorrect address, failed delivery, or refusal may require additional shipping charges before they can be resent.

Carrier Delays, Lost & Delivered Packages

Once an order has been transferred to the shipping carrier, delivery timing and tracking updates are managed by that carrier. Carrier delays can occasionally occur and are outside The Freshe's direct control.

If tracking shows unusual delays or a package appears lost in transit, contact us at info@thefreshe.com and we will assist with reviewing the tracking information and, when appropriate, the carrier's claim process.

If a carrier marks a package as delivered but you cannot locate it, first check the delivery area, household members or neighbors, and contact the carrier using the tracking information. The Freshe cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, but we will assist with available carrier inquiries where possible.