Refund policy
Returns
We accept eligible returns within 30 days of delivery. To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition.
To request a return, contact us at info@thefreshe.com with your order number and reason for return. Please do not send merchandise back without first contacting us for return instructions.
Size & Preference Returns
We do not offer direct size exchanges. If you ordered the wrong size or would prefer another item, you may return an eligible item under this policy and place a new order for the desired size or item. Customers are responsible for return shipping costs when the return is due to size, fit, preference, or another reason that is not an error by The Freshe. Original shipping charges are non-refundable.
Final Sale
Items marked Final Sale, clearance items, and gift cards are not eligible for return or refund. The current limited remaining run of Camo Shorts is Final Sale.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact info@thefreshe.com within 7 days of delivery with your order number and photos of the issue. If the issue is confirmed to be our error, The Freshe will make it right at no additional shipping cost to you.
Order Changes & Cancellations
Requests to change or cancel an order must be submitted within 2 hours of purchase. We will make every reasonable effort to accommodate requests received within this window, but changes and cancellations are not guaranteed once processing or fulfillment has begun.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund after it has been processed.